10 Things To Try When You Can’t Connect To App Store

Does the error message “can’t connect to App Store” pop up on your screen when you try to access the app store on your iPhone, iPad, or iPod touch? That’s understandably irksome because you can’t browse and download cool new apps or even update existing ones. If it’s any consolation, this problem isn’t unique to you – other Apple iOS device users also complain about this annoying bug. Fortunately, there are various ways to fix it.

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10 Simple DIY Hacks to Try When You Can’t Get into App Store

Here are a number of workarounds on how to fix the “can't connect to App Store” glitch.

 1. Check Your Cellular Data or Wi-Fi Connection

Hand holding wifi logo

Is your Apple mobile device connected to cellular data or a Wi-Fi network? To access App Store, your device needs to be connected to the internet. So, if you can’t connect to App Store, the first thing to do is to check your internet connection.

If you are using cellular data, tap on Settings > Mobile/Cellular Data. Check to see if cellular data is in the ON position – there should be a green switch or icon next to the network. If you don’t see the green icon, your cellular data isn’t turned ON. You can turn it on by simply clicking on the data network switch. If your mobile data is working just fine, your internet connection isn’t the culprit.

If you are relying on internet connection from a Wi-Fi network to access App Store, you’ll need to make sure that your device is connected to the network. Tap on Settings > Wi-Fi and check to see if Wi-Fi turned on – the switch next to the network should be green. Various Wi-Fi networks may be visible below the switch – make sure your device is connected to one of them.

Keep in mind that access to the App Store requires a strong and steady internet connection – a slow or shaky connection is another reason why your Apple device may be unable to connect to the App Store.

 2. Check the Date and Time Settings

Setting logo

Another likely reason why you may be seeing the annoying “can't connect to App Store” error on your screen is because the date and time on your Apple mobile device are not set properly for your specific time zone, and are out of sync with the App Store.

To check, tap on Settings > General > Date & Time. You’ll see the ‘Set Automatically’ option – make sure the toggle beside it is enabled. If the option isn’t turned ON, simply click on the toggle to enable it.

Alternatively, you can turn the ‘Set Automatically’ toggle OFF, and manually set the right date and time.

Visit the App Store again to see if you can now connect to it.

 3. Clear App Store Cache Memory

Pencil eraser

The App Store on your iPhone or other Apple mobile device is run by software called iOS, which tell the App Store what to do and how to do it. Sometimes, the software does not respond as fast as it should, causing your device to experience lag.

To speed up user experience when connecting to the App Store, the iOS – your mobile operating system – uses App Store cache. Cache memory will need to be cleared to make your device work as it should.

A “cache memory” is a special database area that temporarily stores information about your browsing history and frequently used files so your device can load faster when you need to use the content again.

Sadly, cached content can sometimes experience lag time or become corrupted. Clearing the content can give your App Store a fresh start and get rid of the frustrating “can’t connect to the app store” bug.

To get rid of the cache from the iOS App Store, open the app and tap on any of the icons at the bottom of the screen ten times in quick succession. This will purge the iOS App Store cache and get your App Store up and running again.

 4. Update Your Software

cellphone update

Apple Inc. usually provides software updates to revamp user experience for their mobile devices, but also to help fix bugs.

If you are unable to get into App Store, it could also be because the software that powers your device – the iOS – needs to be updated.

To update your device, connect to a steady internet connection (preferably a Wi-Fi network because software updates tend to consume a lot of data), tap Settings > General > Software Update. Click on Download and Install.

Make sure your device is plugged into a power outlet, so you won’t run out of charge before the software update process is complete. If your device goes off before your software updates are complete, the bug won’t go away.

 5. Try Logging Out and Logging in Again


Another quick fix for the “can’t connect to the app store” glitch is to sign out from the App Store on your iPhone or iPad, and then sign back in. To do that, open Settings, scroll below and click on iTunes & App Store.

Next, tap on your Apple ID, and then sign out. The Sign In option is automatically displayed once you are successfully signed out.

Tap on it to log in again using your Apple ID and password.

 6. Check if Your Credit Card is Still Valid

wallet with money

Users of Apple iOS devices are required to link a credit card to their Apple ID so they can purchase apps from App Store.

If the credit card synced with your Apple ID has expired, you will not be able to access the App Store. So, you should check if the credit card is still valid. You can do that by following these steps:

  • Launch the Settings app, scroll below and tap on iTunes & App Store.
  • Tap on your Apple ID, then click View Apple ID – if you are logged out, you’ll need to log back in.
  • Click on Payment Information to view your credit card information. In case it has expired, you may need to provide valid credit card information or enable the “None” option.
  • Tap “Done”.

 7. Clear Your Device’s Storage

storage full

Apple mobile devices have limited storage capacity. If your Apple mobile gadget’s memory is almost full, it may also generate the dreadful “can’t connect to App Store” error.

To fix the problem, you’ll need to clear your device’s memory so you can free up some space. Go to Settings > General > Usage to check how various apps have used up your device’s storage capacity.

Back up all important files before deleting unused or unwanted apps from your device.

 8. Force-Quit App Store


Even though force-quitting App Store is not the prettiest way to deal with the “can’t connect to App Store” error, it can successfully debug the error.

All you need to do is to activate App Switcher by double-clicking on the home button, and then close the App Store completely by swiping up on the open app.

Reboot the App Store to check if the problem has gone away. If communication between the App Store and Apple’s servers is restored, you should be able to visit App Store as you normally would.

 9. Restart Your Gadget

woman holding iPhone

Sometimes, all you need to do to when you are having problems connecting to App Store is to restart your Apple iOS device – that is, shut down the device, then open it again to see if App Store works as it should.

If you couldn’t connect to the App Store the first time because your device did not boot properly, this easy fix should solve the issue.

 10. Check If App Store Is Down

Apple ID

Though quite rare, it’s possible that you are unable to visit the App Store because it is experiencing downtime.

Apple Inc. had this problem in mind when they created the System Status page. If App Store is working, you should see a green dot to the top left of the webpage. If it has gone down, you will see a red mark.

In case of the latter is true, it means the problem is not on your end. You will simply need to wait until the App Store restores communication with Apple’s servers before you can attempt to connect to App Store again.

Final Word

iPhone in the hand

Even though Apple iOS devices generally offer a steady performance, they are not completely problem-free. Having said that, the “can’t connect to the app store” error is one of the most common problems that iPhone, iPad, or iPod touch users sometimes face.

Thankfully, with the above simple tips and tricks, you should be able to fix the bug easily. In case you encounter any difficulty, you can always ask the experts at an authorized Apple repair shop to have a look at it.

Your feedback on this discussion will be highly appreciated. Have you tried any of the above hacks? Which hack worked for you? Which other fixes do you have in mind? Feel free to comment on this post so you can actively participate in finding solutions to the above-highlighted problem.

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